Refund policy

At our store, every transfer is produced specifically for each customer’s order. Because our products are custom-printed and made to order, we are unable to accept returns, exchanges, or cancellations once production has begun. We encourage customers to carefully review all artwork, sizing, quantities, and order details before submitting an order.

While returns are not accepted, customer satisfaction remains important to us. If you receive an incorrect order or if there is a manufacturing defect or quality issue with your transfers, please contact our support team as soon as possible. We will review the issue and, if the claim is approved, we may provide a replacement, reprint, or refund at our discretion.

To be eligible for a claim, customers must notify us within 30 days of receiving their order, as confirmed by the carrier's tracking information. Requests submitted after this period may not qualify for review or compensation.

Since custom-printed products are non-returnable, customers are not required to ship products back to us unless specifically requested by our support team during the claim review process. In general, return shipping does not apply because returns are not accepted.

If you believe there is an issue with your order, please contact our customer service team and include your order number, a description of the issue, and clear photos showing the problem. This will help us resolve your request as quickly as possible.